Need help with Bert's PlantSense? We're here for you. The fastest way to reach us is by email,
and we typically respond within 1–2 business days.
Email Support
eltricecreations@hotmail.com
How to Get the Best Help
When you contact us, it helps to include:
- A short description of the issue or question.
- Your device type and operating system (e.g. iPhone 15, iOS 18 / Pixel 8, Android 15).
- A screenshot, if the issue is something you can see on screen.
Frequently Asked Questions
How does plant identification work?
Take or upload a photo of a plant, and the app analyzes it to identify the species, assess its health, and detect diseases or pests — then provides remedies and a full care guide.
Why isn't the camera working?
Make sure you've granted the app camera and photo permissions in your device settings. For best results, use a clear, well-lit, close-up photo of the plant or affected leaf.
Are the results always accurate?
The app uses AI to provide helpful guidance, but results are estimates and may not be perfect. For valuable or sensitive plants, we recommend confirming with a local expert before treatment.
Where is my scan history stored?
Your past scans are saved locally on your device. You can delete individual scans or clear your full history at any time from within the app.
How do I report a bug or suggest a feature?
We'd love to hear from you — just email us using the button above and let us know what you'd like to see improved.
Contact
Eltrice Creations LLC
eltricecreations@hotmail.com